Abdelhadi Larbi

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Database Manager & Business Intelligence                                                                                12/2020 – Current

CAGEX

Algiers, Algeria

• Sectorial Risk analysis and economical sectorial studies
• Development of various digital and written surveys for collecting information
• Continuous updating and field validation of the database with various financial and economic information

TEAM MANAGER (PROJECT LEAD)                                                                                               08/2017 – 03/2020

Webhelp International

Algiers, Algeria

• Launch of Philip Morris International's largest CRM platform in the area. (North Africa) (>2MIO$)
• Improvement of the number of customers PMI DATABASE (SALESFORCE) which went from 0 to 12000 Point of Sale
• Member of the offshore technical assistance customer service project team for Bouygues Telecom

Customer Service Office                                                                                                                 01/2015 – 11/2015

British Council

Algiers, Algeria

• Implement strategies for the launch of the British Council Customer Service in Algeria.
• Team training & setting up of reception structures.

Bachelor’s Degree in finance and Accounting                                                                                       2015 - 2018

University of Algiers 3: Algiers, Algeria

01/08/2017: LIFT team management method & supervision training

28/01/2015: Training for customer service platforms for the British Council

Language proficiency 

Arabic fluent

French Fluent

English Working level