CHAOUDI IBRAHIM

IT Support Engineer with experience in providing comprehensive technical support to end users. Successful in installing, and configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.

Practically speaking, I will:

-Troubleshooting the advanced Office 365 issues and performing call backs ensuring issues are resolved
-Act as administrator for corporate applications (delegating user access, managing security, data integrity, 
gathering & documenting user requirements, version upgrades, and preparing system technical 
documentation)
-VMware Server administration & troubleshooting. AD, ADFS, DHCP, Windows Server troubleshooting
-Coordinate and administer end-user training and onboarding for IT applications
-Good communication skills in English and French & flexible individual who learns quickly

Skills :
- Network Administration
- Windows Server
- Active Directory Management
- SCCM
- Intermediate Networking
- Advanced Troubleshooting
- Microsoft Exchange/Office 365
- System Administration
- Microsoft Azure Active Directory
- BMC Service Desk Express 
 

IT Support Engineer with experience in providing comprehensive technical support to end users. Successful in installing, and configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.

Activities and societies: Discrete Mathematics and Algorithms, Simulation and Computer Modeling in Economics and Social Sciences, Mathematical Modelling, data analysisActivities and societies: Discrete Mathematics and Algorithms, Simulation and Computer Modeling in Economics and Social Sciences, Mathematical Modelling, data analysis

Master’s degree programme in mathematics and computer science aims at developing professionals for systems integrators and software companies, large and medium-sized enterprises with their own IT departments, research organizations conducting research and development in the field of high technology.
Graduates of the Programme are specialists in the field of mathematics and computer science. The Master's programme focuses on computer modeling, simulation and visualization of technological and economic processes. This allows graduates to work not only in the field of information technology where they need to process and present the information, but also in areas requiring the development of mathematical models, data analysis, developing computational algorithms and their implementation.