Nidal Badjadi

Driven Legal Assistant with background in marketing and customerservice. Highly skilled
at multitasking and prioritizing tasks to complete projects
on time and determine appropriate courses of action for better results.Talented in legal
research, communication, presentation, and analytics.Knowledgeable in diverse software
programmes, including word, excel and
power-point.

• From October 2014 to May 2017                                                                                                                            English and arabic Teacher
  free worker Algiers, Algeria
  · Regularly supported school in translating documents such as
  contracts,and legal documents.
  · Taught multiple subjects in Arabic including reading, writing and
  poetry beginners and non beginners level through cross-curricular
  teaching.
  · Helped 25 students achieve perfect results in 2015 and 2016
  bydelivering weekly exam-focused classes.
  · Identified and addressed difficulties presented by
  diglossia,phonological differences and vocabulary acquisition
  through essays.
  Sales Cashier
   
• From 2016 to 2018                                                                                                                                              Big Shop superette Bab Ezzouar, Algiers
  · Provided professional and courteous service at all times.
  · Operated cash register with proficiency during high-volume
  shoppingtimes.
  · Worked with customer service to resolve issues.
  · Minimised long register queues by completing sales transactions
  quickly.
  · Displayed and restocked merchandise in appealing manner.
  · Processed POS transactions, including checks, cash and credit
  purchasesor refunds.Drove 12% increase in customer flow capacity
  and reducecustomer waiting time by 20% through optimising
  checkout processes
   
• From June 2020 to January 2021                                                                                                  Administrative Assistant
  EDSP Algérie Bouzareah, Algiers
  · Supported manger through personal document management,
  calendarorganisation and collateral preparation for meetings.
  · Processed financial documents including contracts, expense
  reports andinvoices.
  · Managed busy workload through the registrations to consistently
  meet thetwo days deadlines.
  · Professionally represented edsp school by greeting clients at
  receptionin front-of-house role.
  · Provided support for CEO and sales team in managing operation
  work flow.
  · Drove customer feedback to deliver information to management
  forcorrective action.
  · Executed on-time, under-budget projects by solving complex
  issues forsenior leadership.Supervised three office staff members in
  daily tasksand performance.
   
•  since october 2021 to january 2022                                                                                                       Inbound customer service agent
  Jumia Algeria Algiers, Algeria
  -Manage Customer satisfaction performance reach the target
  -Provide help and advice to customers
  -Handle customer complaints or any major incidents
  -Write reports analysing the customer service
  -Atteinte des objectifs de vente de services fixés chaque mois
  -Suivi des clients pour les fidéliser, établir une relation de confiance
  avec eux
  -Produire des rapports de données, analyser et proposer les
  recommandations nécessaires
  Answer incoming calls from customers with inquiries on product
  orders
  -Assist various departments in facilitating sales of all products in the
  company portfolio
  -Analyze customer issues and assist in resolving within the required
  timeframe
  -Coordinate with customers and ensure appropriate questioning to
  identify issues
  -Manage all customer inquiries and summarize to present to
  management
  -Administer and prioritize customer tasks and ensure achievement
  of all deadlines within the required timeframe
  -Maintain accuracy of all data and verify the same for all customer
  service
   
• from february 2022 to juin 2022                                                                                                           Trainisheep in insurance
  SAA ’Aïn Benian, Algeria
  Handling on the software of the underwriting of insurance
  contractsApplication on automobile, fire, construction.Handling claims and accounting techniques on the software insurance

• From November 2021 to March 2022

 Certificat in Inssurance and Bank
Urpsi Academy Algiers, Algeria
Expertise techniques of Bank and inssurance
 

• From October 2018 to September 2020 

Masters in the law of contact and responsabilty
University of algiers 1_ Ben Youcef Ben Khedda_ faculty of law Said
Hamdin, Ber Mourad Rais, Algiers
Dissertation: The protection established for the owner in light of the
provisions for selling the
property of others
 

• From September 2015 to July 2018

  licence in administratif and juridical science
University ofAlgiers 1 - Ben Youcef ben khedda - faculty of law Said
Hamdin, Ber Mourad rais, Algiers
 

• From September 2014 to July 2015

 1st year licence in science of the matter
University of Ouargla - Kasdi Merbah - Ouargla, Algeria
 

• From 2015 to July2015

Baccalauréat scientifique
candidat libre Hussein dey, Alger

• From September 2011 to July 2014

 Baccalauréat scientifique
Lycée Mobarek Elmili Ouargla, Algérie