Youcef Harizi

Highly motivated and results-driven customer service professional with a proven track record of exceeding customer expectations. Seeking a challenging position in customer service where I can utilize my excellent communication and problem-solving skills to deliver exceptional service and contribute to the success of the organization. 

Proactively managed operational productivity, ensuring agreed service levels. Provided on-shift support to agents and team leaders, addressing sales advice, customer escalations, and agent queries. Interpreted and communicated information from ISAC Academy and senior management to ensure up-to-date knowledge of products and services. Planned staffing levels and rosters, considering language requirements and peak periods. Developed procedures to improve service standards and motivate agents. Deputized for Contact Centre Operations Manager/Contact Centre Manager.

Delivered exceptional customer service as an English teacher, ensuring high-quality education and support. Taught English to economic and Ph.D. students at the university level, fostering their language skills and academic development. Addressed student concerns, communicated with parents, and implemented innovative teaching methods.