Aktouf Akram

Professional Experience 

• 2025 receptionist at “ kyriaad prestige le patio ”, Algiers-Algeria 
• 2024 receptionist at “ thalassa aquasplash ”, sousse-tunisia

1. Maintrained a clean and professional reception area to ensure a warm welcome 
2. Greeted guests with a friendly attitude and handled inquiries effectively 
3. Managed incoming calls and directed them appropriately using a multi-line phone system
4. Supported administrative duties and coordinated with staff for smooth operations 

• 2023 account manager at “BPO call center ”, moscow-russia

1. A good communication with clients 
2. Convince and satisfy the customer

Diplomas & Certifications

Graduate with a Bachelor's degree in Languages (2022), with additional training focused on hospitality, tourism, and customer service. Certified in Cabin Crew and CPR by Queen MK Academy (Algiers), as well as in hospitality and tourism (IHFT). Holder of certificates in paramedical skills and English language issued by the American Institute (Ariella Knight, Founder & CEO). Training oriented towards reception, international communication, safety, and professionalism.