Oussama Zemmamouche

Highly motivated and dedicated professional seeking a challenging position in the field of tourism, specifically in hotels, airports, or any related industry. With a strong academic background and a passion for providing exceptional guest experiences, I am actively seeking opportunities to contribute my skills and knowledge to a reputable hospitality organization. My goal is to excel in a role that allows me to utilize my management of tourism and hotels degree while delivering outstanding service to guests and travelers.

Front Desk Receptionist

During my internship as a receptionist, I gained valuable experience in the hospitality industry. Some of my most memorable experiences include:

1. Dealing with clients and challenging situations, finding creative solutions to ensure their satisfaction.
2. Collaborating with other hotel staff, including housekeeping and maintenance, to provide a seamless customer experience.
3. Learning to use hotel management software and systems to handle reservations and other hotel operations.
4. Developing my communication and customer service skills by interacting with clients from diverse backgrounds.
5. Gaining a better understanding of the hotel industry and its day-to-day operations.

Overall, my internship as a receptionist was a valuable learning experience. I acquired practical knowledge in hospitality operations, improved my communication and customer service skills, and developed a better understanding of the hotel industry. I am grateful for the opportunity to have worked in this hotel and look forward to applying the skills and knowledge I gained in my future endeavors.

The National High School of Tourism and Hospitality